Commissioning and start-up
Unpacking, installation, connection, tuning the cutting parameters to your material and reaching rated output. The machine is handed over running, not in crates.
Service
Service, commissioning and spare parts inside Russia
The main reason equipment purchases from China go wrong is the absence of service after shipment. That is exactly the gap we close: engineers, spare parts and responsibility for start-up are located in Russia, not abroad.
24
Response to a service request
3
Engineer on site
48
Spare parts shipped from stock in Russia
12
Warranty period
Service
What service coverage includes
Staff training
Operator and process engineer training at your site: control, nesting and programming, daily maintenance and the typical mistakes to avoid.
Scheduled maintenance
A maintenance schedule with intervals and a consumables list. We remind you when service is due and keep the kit in stock in advance.
Diagnostics and repair
Remote diagnostics from your description, photos and error codes; where needed, an engineer travels to the site with the parts.
Original spare parts and consumables
Nozzles, lenses, protective glass, sensors, filters, drive components. Fast-moving items from stock, specific parts ordered directly from the factory.
Support after the warranty
The service agreement continues after the warranty period ends — the equipment is never left without support.
Response times
- Response to a service request
- within 24 hours
- Remote diagnostics
- same day
- Engineer on site
- within 3 working days
- Spare parts shipped from stock in Russia
- within 48 hours
- Warranty period
- 12 months
Response times are fixed in the service annex to the supply contract.
What the warranty covers
The 12-month warranty covers manufacturing defects in assemblies and electronics, provided the maintenance schedule and power supply parameters are observed.
- Laser source, optical path and cutting head
- Drives, guides and motion mechanics
- Control system, CNC and power electronics
- Replacement or repair of the defective unit without engineer labour charges
Service coverage
Engineer visits are arranged across Russia and the EAEU. For remote sites the visit schedule is agreed separately when the contract is signed.
- Moscow & Central Russia
- St. Petersburg & Northwest
- Ural
- Siberia
- Southern Russia
- Kazakhstan & EAEU
Describe the task — we come back with a configuration and a price within 24 hours
You do not need to know the model. Tell us what you cut or produce, in what volume and at which site.
- Reply within 24 hours
- 12-month warranty
- Spare parts stocked in Russia
- Delivery and customs clearance included